Frequently Asked Questions

Have a question that’s not answered here? Please feel free to contact us, or if you’re an existing client, please submit a support ticket.

GENERAL INFORMATION:

  • Our website templates are pre-designed websites built on the Squarespace 7.1 platform, specifically tailored to help you launch a professional, high-quality site quickly. They’re designed for easy customization, so you can add your own branding, images, and content while using our layout and styling as a guide.

  • Wildbrand templates are perfect for small business owners, entrepreneurs, bloggers, and creatives who want a beautiful and functional website but may not have the budget or time to work with a custom designer.

  • No! Our templates are designed for ease of use, and we provide a setup guide to help you get started. Basic comfort with editing in Squarespace is helpful, but no coding or advanced tech skills are required.

PURCHASE & LICENSING:

  • No, each template purchase includes a single-use license for one website only. Additional websites require a separate purchase of the template.

  • Due to the digital nature of our templates, all sales are final. We encourage you to review the demo and details carefully before purchasing. If you have any questions, reach out to us before completing your purchase.

  • You’ll receive a custom-designed Squarespace template installed on a new Squarespace 7.1 website, plus access to 30 days of email support. Our templates come with placeholder content for easy customization and access to any template-specific guides we offer.

  • No. Sharing, redistributing, or reselling the template or any of its design elements is strictly prohibited and may result in legal action. Please read our Template Policy before purchasing a template.

INSTALLATION & SETUP:

  • Once you complete your purchase, we’ll install the template on a new Squarespace site and transfer it to you within two business days. You’ll receive an email invitation to claim the website in your Squarespace account.

  • We can reinstall the template, but you’ll need to purchase it again as our templates are licensed for a single installation.

  • No, template installation does not include domain setup, email setup, or support for third-party integrations. For domain-related support, you’ll need to contact Squarespace customer service.

  • We aim to complete installation within two business days, though occasionally, unexpected delays may occur. We’ll communicate any delays promptly.

CUSTOMIZATION & DESIGN:

  • Yes, our templates are fully customizable within Squarespace’s styling options. You can change colors, fonts, and content to align with your brand without altering the overall structure.

  • Yes, you can add custom code, but Wildbrand does not provide support for coding changes or troubleshoot any issues that arise from custom coding.

  • Absolutely. The demo includes placeholder images, but we encourage you to replace them with licensed or owned images to ensure you meet all copyright requirements.

  • Our templates are designed to be responsive, meaning they’ll adapt to various screen sizes. However, there may be minor variations based on device and browser settings.

SUPPORT & ASSISTANCE:

  • You’ll have 30 days of email support from the date of purchase, which includes help with template setup, basic troubleshooting and general styling questions.

    For more complex requests, you might want to consider hiring us, selecting the optional One Day Site Setup in the checkout process or hiring an external developer or Squarespace specialist.

  • No, all template support is handled via email. We don’t provide support through social media or chat, so please use the official support channels available for assistance. This ensures that the right person will receive your request and be able to action it.

  • You can still use Squarespace’s help center and community resources, or consider hiring us for additional support.

  • Our support covers template setup questions only. For extensive customization or design changes, we recommend selecting the optional One Day Site Setup to your template purchase (you’ll have the option to select this in the checkout process) to help you customize your website to make it your own.

TECHNICAL INFORMATION:

  • Yes, our templates are designed for Squarespace 7.1 Fluid Engine, the latest version. They’re also tested on the latest versions of major browsers for compatibility.

  • Our templates are built for compatibility with the current version of Squarespace 7.1. Wildbrand is not responsible for functionality issues caused by future Squarespace updates, though most updates should not affect basic template function.

  • No, our templates are exclusively for Squarespace 7.1 and are not compatible with other platforms like WordPress, Shopify, or Wix. Having worked with all these platforms in the past, we’ve decided to exclusively work with the Squarespace platform due to it’s robust features, design focus and easy customization.

  • Yes, most third-party integrations compatible with Squarespace can be used with our templates. However, we do not provide support for these integrations, so please contact the app provider (or Squarespace) directly for assistance.

LEGAL & COMPLIANCE:

  • Yes, we recommend including legal pages to comply with relevant laws and regulations. Wildbrand does not provide legal advice or legal pages, so you may want to consult a lawyer or legal service.

  • You can read our full template policy here.

PROMOTIONS & DISCOUNTS:

  • As a Squarespace Circle member, we offer a six-month free trial on Squarespace’s eligible plans. The trial and discounts are applied automatically when your template is installed and linked to your Squarespace account. You will also receive a 20% discount on your hosting plan for the first year, as well as a free eligible domain* for the first year with Squarespace.

    *Squarespace eligibility requirements apply. Learn more about Squarespace domains here.

  • No, removing Wildbrand from permissions will void the six-month trial and any applicable discounts. Be sure to activate your paid Squarespace subscription before removing permissions if you intend to do so.

OTHER QUESTIONS:

  • Yes! Our templates are compatible with Squarespace’s eCommerce features, making them a great option for small online stores. You’ll need a compatible Squarespace plan to enable eCommerce features.

  • Feel free to contact us with any questions you may have. We’re happy to help you find the perfect fit for your brand and website goals! Alternatively, you can email us at hello@wildbrand.co and we’ll talk you through your options.